Shipping & Returns Policy
Hat Shaper
At Hat Shaper, we’re proud to help bring your favorite hats back to life. Please review our shipping and returns policy carefully so there are no surprises.
Shipping Policy
- Orders are typically shipped within 2–3 business days while items are in stock
- Delivery usually takes 1–5 business days, depending on location
- Free standard shipping is offered on all orders
- During holidays or high-volume periods, shipping times may be slightly longer
- We do not currently ship to P.O. Boxes or APO/FPO addresses.
Return Policy
Return Window
- You may request a return within 30 days of delivery
Return Eligibility
To qualify for a return:
- The item must be unused, in original condition
- All original packaging and inserts must be included
- Proof of purchase is required
- Returns must be approved before being sent back
⚠️ Used items are not eligible for return.
Once a Hat Shaper has been used on a hat, it cannot be resold.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery
- Include photos of the item and packaging
- We will provide instructions for a replacement or refund once the issue is verified
Refund Process
- Approved returns are inspected upon receipt
- Refunds are processed within 7–10 business days after inspection
- Refunds are issued to the original payment method
- Please allow additional time for your bank or credit card provider to post the funds
Additional Guidelines
- Return Shipping: Customers are responsible for return shipping costs
- Change of Mind: Returns due to preference or misunderstanding are subject to a 10% restocking fee
- Incorrect Address: Refunds cannot be issued for packages undeliverable due to incorrect address information provided at checkout
- Unapproved Returns: Returns sent without approval or missing original packaging may be refused