Frequently Asked Questions
What does the Hat Shaper do?
The Hat Shaper takes your washed and wrinkled hats and reshapes them to their original form. Included is a bottle of stiffening spray to help the hats hold their shape for much longer. Adjustable to fit sizes 6.7-8.2, Durable Machine with Fan Drying Technology for Long-Lasting Results.
How do I use the Hat Shaper?
After setting up the Hat Shaper, simply spray the hat with the stiffening spray as much or as little as you like. The more spray you use the longer it will hold its shape. Next, place the hat onto the Hat Shaper (adjust the crown if needed). Turn on the fan to the level you want and then the amount of time you want it to dry for. If your hat is dry and you are just adding stiffening spray 30 minutes should be enough, but if it is coming out of the wash it may need a few hours. Once the Hat Shaper turns off your hat is ready to show off its new shape.
What types of hats can the Hat Shaper be used with?
The Hat Shaper can be used with baseball caps, dad hats, snapback caps, fitted caps, curved brim caps, flat brim caps, trucker caps, and adjustable caps.
Does the Hat Shaper clean my hats?
The Hat Shaper takes already washed and wrinkled hats and reshapes them to their original form, it does not clean them.
Do I really need the stiffening spray?
The Hat Shaper can be used to just dry your hat after a wash but if you want the shape to last longer the stiffening spray is needed.
Why does the Hat Shaper not steam my hat?
The Hat Shaper's purpose is to reshape your hat without the risk of damaging it. All cleaning and scrubbing to get any gunk out of your hat is up to you. We want to give our customers the comfort knowing that their hat will get back to its correct shape without damage. Because of this we instead have a cooling fan in the Hat Shaper to dry your hat and allow the stiffening spray to set properly.
How do I place an order?
You can place an order on this website under the shop tab, or it is also available on Amazon.
Do you ship internationally?
No, but we plan to in the future!
When will I receive my order?
5-8 days from the order being processed.
What is your return policy?
Hat Shaper can only be returned within 30 days of making the purchase. We do not accept returns if there is misuse, abuse, neglect, accidents, unauthorized modifications, normal wear and tear, acts of nature, or improper installation, maintenance, or storage.
Do you offer a warranty for the Hat Shaper?
Yes, we have a 90 day warranty on our Hat Shaper.
Coverage: This warranty covers any defects in materials or workmanship for a period of 90 days from the date of purchase. During this time, we will repair or replace, at our discretion, any product that proves to be defective due to improper materials or workmanship.
Exclusions: This warranty does not cover damage caused by misuse, abuse, neglect, accidents, unauthorized modifications, normal wear and tear, or acts of nature. It also does not cover damage resulting from improper installation, maintenance, or storage.
Claim Process: To make a warranty claim, please contact our customer service department with proof of purchase and a detailed description of the issue. We may require the return of the defective product for inspection or ask for additional information to process the claim.
Resolution: If the product is found to be defective and covered under warranty, we will repair or replace it free of charge. If the exact product is not available, we may offer a comparable replacement or issue a refund for the purchase price.
Limitation of Liability: Our liability under this warranty is limited to the repair, replacement, or refund as stated above. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Legal Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.
Note: This warranty is subject to change without notice. Please refer to our website or contact customer service for the most up-to-date warranty information.
How can I contact customer support?
You can contact customer support at the bottom of the page under contact us or email us at hatshaper@danycollc.com.